Updated Mask Policy

Well, it has officially been three years of wearing a mask at NeuroSport. Many have been asking, “When can I get rid of this mask?”. We hear you! And we understand that exercising in a mask can be hard. In line with new recommendation from the California Department of Public Health, as of April 3rd, 2023, masks will be strongly encouraged, but not required.

However, we are not throwing all caution to the wind. NeuroSport staff will wear a mask when working directly with patients. We will continue our same cleaning processes between patients and we have the space to spread out in the clinic. Patients should reschedule appointments if they are ill; however, if a patient or visitor arrives at the clinic with an active cough (even if for other reasons — allergies, asthma, cardiopulmonary conditions, etc.), masks will become required.

We also understand those who are immunocompromised may need some extra protection, and we remain committed to doing everything we can to help people feel safe at NeuroSport. We have covered, outdoor space right outside the front door to wait for your physical therapist instead of the waiting room. We have private treatment rooms that can be utilized. Please let us know and we can do our best to make accommodations.

Thank you for your understanding, and as always, please reach out with any concerns!

We're Moving!

Our specialty physical therapy services are in such high demand, we need more space. On Monday, June 27th we will be opening our doors at a new location across the street.

We can’t wait to show you our Boxing & Agility Lab, Cardio Room, and dedicated Tranquil Room (for individuals with headaches and/or vestibular disorders).

Our new address is 625 Fair Oaks Avenue in South Pasadena. We are in Suite 255, immediately next to the elevator. Our front door is roughly 125 feet from the accessible parking spots. Below is information on the new location including parking and drop-off options.

Please feel free to reach out with any questions. We hope to make this move as easy as possible!

March 2022 COVID-19 Update

As we move into the next phase of this pandemic, updated LA county guidelines have been released. Under current guidelines, face masks will continue to be required when in healthcare settings. As healthcare providers we value the health of each of our patients. We ask that regardless of vaccination status, each person who comes to NeuroSport wear a properly fitting N95, KN95 or 3-ply surgical mask over their nose and mouth to promote safety for all especially individuals with compromised immune systems. We have masks available at the front desk should one be needed.

Thank you for your patience and understanding!

NeuroSport Telehealth is here!

We are excited to announce NeuroSport is now offering telehealth visits to all patients (including Medicare). We still offer in-person visits with every precaution, but we wanted to provide an additional avenue to best help you during this time.  Here are some questions and answers about telehealth.

What is telehealth?

• Simply put, “telehealth physical therapy” (or “virtual physical therapy”) refers to physical therapy services that are provided over a secure video conference rather than in-person.

• It is convenient and effective! Studies show that telehealth can be as effective as in-person therapy. 

What do you need?

• A computer, smart-phone, or iPad with camera and audio. 

• A good internet connection.

What to expect?

• Just click a link sent to your email that will lead you to a secure website and connect you with your physical therapist via webcam (no need to download anything).

What if technology is difficult for me?

• If you are having trouble, give us a call and we will guide you through the set up!  Or we can discuss other methods of communication. 

How can telehealth help you?  

• Telehealth is a great way to review or update your exercises for home.

• Your physical therapist can guide you through mobilizations and stretches that are specific to you.

• It is a great opportunity to get caregivers involved and teach them how to assist you with exercise at home. 

• Your physical therapist can help address any new aches or pains.

• It is a unique opportunity for your physical therapist to see your home environment to help maximize safety and space for exercise.

• Telehealth allows us to discuss your progress and techniques to continue your improvement until you can visit us in person.

How long is a visit?

• Anywhere from 10-55 minutes depending on how much time you and your physical therapist decide you need.

How much will it cost?

• Now covered by Medicare and some insurances! Call us if you have any questions or would like us to check your telehealth benefits. 

Curious about telehealth? 

• Give us a call or send your physical therapist an email to discuss -- we are happy to answer any questions or help schedule a virtual visit!

NeuroSport is here for you, and we will continue to do our part to support you for both your short and long-term health and well-being!

COVID-19 Frequently Asked Questions

We wanted to take a moment to answer some frequently asked questions about how NeuroSport is responding to COVID-19.

Are you open?

Yes!  We are open with limited schedules in order to spread out therapists and patients and limit overall numbers in the clinic.  The County Health Department and our PT Association currently encourages PTs to continue to serve patients who need treatment and we are dedicated to doing so.

What are you doing to protect me?

• Many physical therapy clinics are moving to a 1:1 model; we have always had that model and maintain more than 6 feet of distance between patients. 

• Most of our scheduling support is now done offsite, so there is one less person in the clinic.

• We screen ourselves every day and screen every single person who comes through our door with a touchless thermometer, as fever is often the first sign associated with COVID-19 and shows up in less than a day even if unnoticed by the individual.

• All staff wear masks.

• We sanitize our hands and all touch surfaces between patients. 

• Additionally, we asking each person who comes through our door to please follow these procedures:

  • Wear face coverings.

  • If you have any symptoms of respiratory infection (e.g., cough, fever), please do not attend PT and call to reschedule your appointment.

  • Wash or sanitize hands upon entering and leaving clinic.

  • Arrive at the time of your appointment to limit the number of people in the waiting area.

  • Have family members and/or caregivers not involved in the PT session wait outside of the clinic.

  • Maintain 6 feet of distance from other patients.

Can I do telehealth?

Yes! We are able to provide telehealth appointments (also referred to as eVisits). We can use secure video conferencing to answer any questions and review or update your exercises at home. Contact us if you are interested.  We are also happy to provide resources on ways to stay active and manage stress – please reach out!

Where are your great Front Desk people?

Dorothy and Bree are both working remotely in order to decrease the number of people coming into the clinic.  Please be patient – if you leave a message, we will get back to you as soon as we can!



Let us know if you have any additional questions!

NeuroSport COVID-19 Update

We hope all of you are feeling well and managing the stress level we all feel.  

We wanted to give you an update on NeuroSport’s response to the California stay-at-home and Los Angeles County safer-at-home orders.  

According to LA County Department of Public Health and California.gov, these orders do not apply to health care organizations which are considered critical infrastructure during this time.  We plan to keep our doors open for essential care for individuals who feel that they are low risk and need physical therapy services. This includes individuals post-surgery who may lose valuable recovery time as well as individuals who feel that they may regress without physical therapy.  

However, we do want to emphasize that this is a personal decision, sometimes made in consultation with your physician and/or physical therapist. We are here to support you in whatever way that we can during this uncertain time.  We will also be offering telehealth appointments (also referred to as eVisits) to established patients. We can use secure video conferencing to check your movements and help you get the most out of your stretches and exercises at home. Please contact us if you are interested in the option of telehealth.  Lastly, we are happy to provide resources on ways to stay active and manage stress – please reach out!

Many physical therapy clinics are moving to a 1:1 model; we have always had that model and can provide more than 6 feet of distance between patients.  We continue to sanitize our hands and all touch surfaces between patients.  In addition, we are implementing the following steps:

• No more than 10 people in the gym at all times (it is often much less). This includes patients, therapists and staff.  We are constantly adjusting our schedule to keep a limited number of people in the clinic at one time.

• We are encouraging patients to arrive at the time of their appointment and to have family members and caregivers wait outside the clinic during their therapy appointment to avoid traffic in the waiting area.

• We are asking each patient to sanitize or wash their hands upon entering and leaving the clinic.

• Physical therapists will be screening patients at each visit to ensure no symptoms of or exposure to COVID-19 as well as taking temperature.

The health of our NeuroSport community remains at the forefront of our minds as we open our doors each day.  Please reach out if you have any questions or concerns.  

And please stay safe!

Sincerely, 

Jason and Nicole Cozby and the entire NeuroSport team

COVID-19

Dear NeuroSport Family,

We understand the growing concern around COVID-19. Our patients and our community are at the forefront of our minds as we open our doors each day.  We want to let you know some important information as we continue to serve you.

Our practice, even before the current focus, was to diligently follow all of the standard precautions for infection control in health care, as defined by the Center for Disease Control, including sanitizing equipment surfaces and our hands after each patient.  Given the current circumstances, we are doing our best to double those efforts. We are fortunate enough to have ample space to allow for more than the recommended 6ft of distance between treatment tables.  We also have hand sanitizer and a place to wash your hands while you are at NeuroSport.  We are asking patients to use sanitizer and wash their hands before each session. 

We are checking the Los Angeles Health Department and CDC website for current updates on a daily basis and will keep you informed on new guidelines and recommendations.

Our community is important to us and we want to make sure that everyone is taking the right precautions during this time.

Prevention Precautions:

1.     Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.

2.     Avoid close contact with people who are sick.

3.     Stay home if you are sick, except to get medical care. Learn what to do if you are sick. 

4.     Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow. 

We will continue to monitor the situation closely and will send updates as they come.

Physical Therapy for Mesothelioma Patients

Learn more about how patients diagnosed with mesothelioma and other rare cancers are improving their overall wellness and recovery rate through proper training and physical therapy. Read more here - https://mesothelioma.net/physical-therapy-mesothelioma-patients/

Good luck to our friends running the AC 100 this weekend!

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19k vertical gain, and 24k vertical decline over 100 miles = mental toughness and determination